With over 15 years’ national and international experience behind us, we havecreated a brand that is renowned for premium-quality service, reliability and flexibility. That’s why some of the biggest names in Australia and global brands have put their trust in us to look after their most important projects.
ITFM operates throughout Australia and our international experience extends to NZ, Asia Pacific, UK, and Eastern Europe.
ITFM was engaged to relocate approximately 1,000 staff from three locations within the Brisbane CBD to their new premises in Newstead. The relocation was carried out over 4 phases between November 2014 and January 2015. The main phase, phase 2, saw over 700 users being disconnected, relocated and reconnected within a 24-hour period.
At the end of each relocation phase, ITFM provided Helpdesk Support by supplying resources to the relocation command centre, and floorwalkers to log, manage and resolve relocation-related service requests.
As well as relocating the users, ITFM was also engaged to provide hardware deployment services to BOQ in the weeks leading up to the relocation. Working to a controlled deployment schedule and tight timeframes, ITFM provided a team of engineers to distribute new IT hardware to over 1,000 workstations.
“All ITFM work was performed in a timely manner. Your team are experienced and know what they are doing. They are also flexible in their approach and quickly adapted to the little quirks that were encountered. I also appreciated your team sorting out the surplus monitors. I do not have any further issues that relate to any ITFM work. I would have no hesitation in recommending ITFM for any future moves that BOQ undertakes.”
ITFM was tasked with providing a team of experienced IT laptop rollout technicians to assist with a laptop refresh in NSW and in QLD.
The rollout involved the build and deployment of approximately 500 laptops over a four-week period. The planning for this project allowed for a maximum of 30 units per day to be built and deployed, with day-one support applied throughout the project.
In his end-user support role, the ITFM-Technology engineer was responsible for mapping network printers, setting up and connecting to internal applications, configuring laptops, troubleshooting, end-user training, mapping network drives, reporting issues in real time, liaising with Westpac users, recording all asset details, physical deployment, and cable management.
ITFM was tasked with providing staff on a long-term basis to act in the role of the ‘workplace concierge’ during the bank’s transition to an agile environment.
The role of the concierge is to provide a 5-star hotel-style experience to ensure that the highest quality of service standards is maintained for Westpac Staff. He is also responsible for ensuring that the space operates at maximum efficiency and productivity.
His responsibilities included the operation, administration and management of the workspace, including meeting room management, catering, housekeeping and AV support. His role also extended to daily floor inspections for maintenance, presentation and housekeeping, the logging and managing support calls, first-line IT assistance and user training on AV, smart boards and software applications.
ITFM is an approved supplier to the NSW ICT Services scheme and is a Queensland Government GITC approved supplier.
ITFM regularly provides services to Government agencies and has ongoing relationships with departments such as ASIC, DIAC, ABS, NSW Treasury, QLD Treasury, Dept. of Foreign Affairs and AEC.
ITFM is currently engaged with a high-profile government agency in Canberra and in 2015 we entered the third year of a rolling contract. The project involves centralising the office accommodation and data centre space from multiple locations within the ACT to brand new, purpose-built headquarters.
The program of works involves the provision of data centre migration services. Overall, in excess of 150 racks containing over 1,200 devices, including storage arrays, blade chassis, SAN and multi-vendor server hardware will be relocated or deployed. The relocation of over 2,000 PCs, 4,000 monitors and 100 MFD, as well as post-relocation hardware decommissioning and asset disposal, and desktop (750) and server deployments (250+) will all be provided by ITFM using our secure vehicle fleet.
Boeing, through Grace Business Services, engaged ITFM to provide desktop relocation services for over 500 users between two sites in Brisbane in August 2014.
ITFM also relocated approximately 100 racks of equipment between the same two sites. The relocation was conducted over a two-week period during normal business hours and included over 1,000 rack-mounted devices, some of which were one-of-a-kind devices of irreplaceable financial value.
Activities were conducted under strict security protocols and involved extensive cooperation with Grace as the lead contractor.
ITFM was selected for this project on the strength of our expertise in complex data centre migrations and our reputation for transporting high-value security-sensitive equipment.
“As always, ITFM provided exceptional service by qualified and professional personnel. Grace Business Services were extremely satisfied with the project results, as were Boeing Defence Australia IT staff and management.”
ITFM was engaged to provide a number of relocation services to Amadeus during their relocation in November 2014. As there were several components to this relocation, ITFM was commissioned by two separate project management companies to coordinate the various activities.
Jones Lang LaSalle was responsible for the relocation of personal effects, files, and furniture and so engaged ITFM to manage this aspect of the relocation to ensure that everything was correctly packed, transported, and redistributed at the new premises.
Aston Consulting was responsible for the IT component of the move and engaged ITFM to manage the relocation aspect. This involved disconnecting, packing, transporting, and reconnecting desktop equipment for approx. 400 users. ITFM was also engaged to migrate the infrastructure on the strength of our significant expertise in this area and of our proprietary custom-built equipment.
The Amadeus relocation took place over a single weekend. ITFM supplied approximately 45 technical and porterage staff and two Project Managers to ensure that the relocation went ahead seamlessly and to schedule.
ITFM was engaged to provide BAT with an end-to-end solution for its relocation to new corporate headquarters in Sydney. All four ITFM work streams – Agile, Technology, Transitions and Sustain – were employed in combination to ensure the success of the project.
At the start of the project, an ITFM-Agile Project Manager was assigned to devise the relocation strategy and provide stakeholder and vendor management. He remained the single point of contact for the client and all suppliers throughout the project, from the initial planning phase, to the relocation delivery, right through to the closeout of the project.
The BAT project was complex and, in addition the relocation to the new headquarters, the program of works also included the exit, strip out and make good of the existing headquarters in the south of Sydney. This included both warehouse and office space, as well as a temporary relocation to a second CBD office.
ITFM-Transitions executed the strip out of redundant FF&E (Furniture, Fittings and Equipment), including the disassembly and removal of 600 bays of pallet racking, all loose furniture, chairs, and meeting room tables. All associated cabling and power, as well as air-conditioning units, duct work, lighting, carpet tiles and ceiling tiles were also removed.
During the relocation phase ITFM provided a full office relocation service which included the hiring out of packing crates and the relocation of personal effects and IT and telephony hardware.
ITFM-Sustain compiled an inventory of redundant items for which it sourced buyers and managed the resale process for items with residual value. Any items that were not of residual value were separated for recycling. Over 90% of materials were recovered or repurposed. In this respect, the client was particularly pleased that ITFM was able to identify an opportunity for an overseas charity that was in need of workstations to be reused as school desks.
ITFM-Technology completed the rollout of new hardware to each workstation and provided asset management in the form of data capture and barcoding of devices. This data was used by the client to seamlessly feed into their existing asset management system. During the relocation phase our technicians provided, pre and post-implementation support.
As a trusted partner of Optus, ITFM was engaged to relocate 12 racks of equipment from the Optus Sunshine Data Centre to the NextDC Data Centre in Melbourne on behalf of Infosys. The relocation took place during a single relocation phase.
The scope of works required server deracking, mounting in SSTUs, transport using ITFM vehicles, and reracking in the New NextDC Data Centre in Melbourne.
The relocation was scheduled to take place in a single phase on a Saturday. The derack phase started at 7 a.m. on Saturday and was completed by 11 a.m. the same morning. The equipment was then transported by ITFM Logistics to the M1 facility in Port Melbourne.
All the equipment was offloaded and we were ready to begin the re-rack procedure by 1 p.m. All the equipment was successfully re racked by 7 p.m. on Saturday.
A total of 10 engineers was used on this relocation and the project was managed through a single point of contact at ITFM who attended all of the conference calls and onsite meetings prior to the relocation date.
ITFM was engaged to provide a full end-to-end solution for Ventyx. The scope included decabling, deracking, transport, reracking and recabling. In total, approximately 50 racks containing over 400 devices were moved in a multi-phase approach.
Overall, the project involved ten relocation phases between two sites in Brisbane, as well as three interstate relocations between Brisbane and Sydney.
ITFM was engaged to relocate BAE Systems servers and communications equipment from their onsite facility in South Australia to a co-location facility in Melbourne.
The operation was carried out in seven stages across a four-month period and involved the deracking, mounting in SSTUs, transport and reracking of the equipment.
ITFM had to adhere to strict deadlines. The equipment was to be disconnected in South Australia in the afternoon and reconnected in Melbourne the following morning. Logistics had to work through the night to meet these deadlines and complete the project successfully.
Our reputation for efficient processes and meticulous planning gave the customer the confidence to know that this challenging project would be executed on time and to specifications.
“Working with ITFM to relocate one of our Data Centre operations interstate was a good decision. They were able to work with our IT staff in an agile manner, and liaise with the third party Data Centre provider to deliver a seamless relocation of equipment over multiple move dates. ITFM delivered an excellent service for us with all relocations delivered on time and within budget.”
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