Seamless Integration with Business Support
The workplace is continually evolving. As it becomes more agile, so too must its suppliers. ITFM has recognised this shift and has responded by creating a multi-skilled workforce supported by state-of-the art facilities and resources. Our range of workplace services is designed to meet the changing needs of Business Support, working with Property, HR, FM and IT in perfect harmony.
The changing workplace
Traditionally, the four departments were separate and distinct, each having their own cost centres with their own budgets and their own supplier engagement and outsourcing strategies. Now they work together recognising that, in the new world of agile environments – involving flexible workspaces, The Internet of Things (IoT), big data and the Cloud – and the change in the way we all engage in the retail world, a fresh approach is needed. Companies are now evolving their business support strategies to incorporate key changes in the way they operate:
- Property and FM have shifted their focus from the building themselves, to the people who work there;
- IT has moved away from in-house infrastructure and hardware to co-location data centres using virtualisation and cloud-based services;
- HR has observed the high-touch customer service experience on the high street & replicated this experience for its employees.
Most importantly companies have unified the four departments to create ‘Workplace Services’. In the digitally driven business environment this structure is rapidly becoming the model of choice.
Anticipating and responding to change
Our extensive experience working closely with Corporate, Retail, Financial and Government clients providing Workplace Services has uniquely positioned us to react to their changing environments. With cutting edge strategies, solutions and skills developed over many years in the business, we can respond to the most challenging requirements at short notice:
- From cutting edge corporate concierge services, to resources and expertise for data capture & asset management projects;
- From recruitment and project management to office relocations, data centre migrations and IT support;
- From sustainable solutions for asset disposal and data destruction to lifecycle asset management, warehousing and storage.
How ITFM Works in Harmony with the Four Pillars of Workplace Services
- One Vendor
- Central Communications
- Simplified Engagement Model
- Central Point of Contact
- Leveraged Cost Savings and Discounts
Who We Are
With over 15 years’ national and international experience behind us, we have created a brand that is renowned for premium-quality service, reliability and flexibility. That’s why some of the biggest names in Australia and global brands have put their trust in us to look after their most important projects.
ITFM operates throughout Australia and our international experience extends to NZ, Asia Pacific, UK, and Eastern Europe. We now serve over 500 clients.
A tailored approach based on core principles
ITFM’s strength lies in our ability to adapt to the changing needs of the workplace by truly listening to our clients’ requirements. With the right people on hand to identify a strategy and an approach for achieving a successful outcome, we are able to draw on our vast experience to find the right solution for those requirements. There are no ‘one-size-fits all’ solutions. Every project is different, but as long as the solution is based on our core principles, every project can be successful.
Those principles and our expertise are what make ITFM different. We are passionate about adding value to our clients. We will never say ‘Yes’ because we think that’s what the customer wants to hear. If our experience tells us there is a better way to achieve the desired outcome, we will share this knowledge to improve the chance of success.
Rising to the challenge
Our proven expertise, and our ability to adapt to the many and varied needs of today’s business environment, allow us to take on all manner of projects, no matter how complex or challenging.
We have also provided national IT, logistics, HR, relocations, and project management services to one of Australia’s ‘Big Four’ banks for almost a decade.
Our mission is to offer a high-quality service that is tailored to individual customer requirements and based on consultation and collaboration.
Why we’re different
ITFM is unique in providing end-to-end solutions for business needs. We have pooled our experience and expertise to create a service offering that spans the range of core business services.
Based around four key pillars – Agile, Technology, Transitions, and Sustain – which underpin our range of Workplace Services, our solutions are designed to help our customers meet their objectives while adding real value at every stage. We provide highly qualified staff, state-of-the-art equipment, and tailored solutions as standard. Our promise is that our customers can carry on their business as usual, no matter how complex the project.
What makes us different
ITFM has made a conscious decision to be different. Being different helps us to better meet the needs of our customers. Our unique end-to-end solutions are designed to make every project easier for our customers to manage.
By liaising with just one provider and a single point of contact, customers find that their projects run more smoothly,communication is improved, and expertise is readily available for any requirement.
